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22 Aug 2019

QA Complaint handler

Competitive salary

Antwerp

Speciality

Complaint handling

Salary

Competitive salary

Currency

EUR

Type

Contract

Ref No

VR/03111

Date Posted

22-Aug-19

Pharmaceutical client near Antwerp is looking for several QA complaint handlers

As a QA Analyst Complaint Handling you ensure, together with the Complaint Project Engineer, a qualitative treatment of the complaints within the product group for which you are responsible. 
 
As a QA Analyst Complaint Handling you are responsible for:

  • Carrying out, documenting and reviewing the complaints, including providing an answer to the hospital / care provider / patient.
  • Guaranteeing the correct level of investigation for each type of complaint. It is important to be able to differentiate between product-related complaints that are specific to the product and process-related complaints, which can be caused during our production process and thereby rationalize the appropriate level of research.
  • Translating the needs of the patient into our production environment and vice versa.
  • Supporting the Complaint Project Engineer in managing complaints: the complaint ratio is mapped out on a quarterly and annual basis using the necessary statistical tools.
  • Supporting the Complaint Project Engineer in the coordination of in-depth investigations in collaboration with experts from production, product support, QA Operations and other departments 

 
Your profile 
Requirements :

  • Bachelor's degree or equivalent through experience
  • You work in an organized and accurate manner and you can work under strict deadlines
  • You have strong written communication skills (both Dutch and English): you write clear technical reports of your research
  • You have strong analytical skills and data analysis does not scare you
  • You possess persuasiveness that you use to bring different parties together in order to arrive at the best possible solution

For more details please call 0207 940 1985 or email pharma@msigroupltd.com

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