EMPLOYEE/INDUSTRIAL RELATIONS

• Conducts confidential investigations into serious misconduct, such as harassment, discrimination, or other breeches of company policy. Gathers information, interviews relevant individuals, analyzes data, and prepares legally sound documentation to support all disciplinary and/or termination actions. Recommends a course of action based on the facts, Client Values and then coach management through the implementation of each action. Minimizes risk and exposure for Client by maintaining fair, legally sound, fully documented, and unbiased approach when conducting investigations and implementing actions
• Receive and investigate Compliance Hotline/Speak Up cases through resolution and complete all process documentation in the appropriate system
• Facilitate terminations including termination letters, termination meetings, and related documentation
• Evaluate and analyze situations or data that requires knowledge of company process and policies
• Provide feedback and guidance to business management regarding employee relations best practices and ensure fair treatment of employees while mitigating risk
• Influence and gain buy-in from managers in sensitive situations, while building the relationship
• Participate in program development and facilitate training on ER services with the Learning department, i.e., accommodations, policy violations
• Partner with internal and external employment law counsel as appropriate, including appropriately identify and coordinate cases as necessary, modifying case responses and/or ensuring stakeholders are advised of recommendations to achieve business objectives while minimizing risk
• Works collaboratively to ensure consistent application and interpretation of company policies and contracts
• In Unionized / Works Council environments, facilitates resolution of labor grievances, disputes, employee issues and concerns. Conducts investigations and coordinates arbitrations as appropriate. Interprets union-management collective bargaining agreements and represents management in the settlement of grievances under established grievance procedures. Work may be directed by an Industrial Relations or Works Council Manager at certain locations
• Interacts with employees, the designated union representatives and/or Works Council to build positive rapport and foster a collegial and collaborative working environment

MEDICAL ACCOMMODATIONS

• Manage medical accommodation process in conjunction with other Client and external stakeholders
• Facilitate interactive discussions with relevant HR Business Partners and medical experts
• Advocate for the employee and work toward balancing our Client Values to find solutions
• Document and record determination of approved or denied medical accommodation in appropriate system

CORRECTIVE ACTION

• Educate business leaders on corrective action and potentially annual review processes including SMART objectives. Emphasize to leaders the importance of early intervention and provide coaching and feedback
• Advise management on appropriate resolution of employee behavior and performance issues. Supports managers in the development and review of corrective action, including performance improvement plans
• Consults with managers on driving a culture of high performance and engagement at Client
• Document and record employee actions in appropriate system

SPECIAL PROJECTS/ADMINISTRATION

• Completes special HR/ER related projects by clarifying project objective, setting timetables and schedules, conducting research, developing, and organizing information and delivering on time against project objectives
• Record and correctly maintain all case management requirements in systems for reporting and compliance
• Performs other duties as assigned or as may be necessary

Successful candidates may have backgrounds as:

• Senior HR Generalists
• HR Managers
• HR Business Partners

Minimum Required Qualifications:

• Bachelor's degree in related field
• 5-7 years experience in an HR generalist role (or above)
• At least 3-5 of those years focused in Employee Relations

Preferred / Nice to Have Qualifications

• Bilingual in english/spanish (portuguese a big plus)
• SHRM certification
• Experience supporting multiple locations