We are seeking a Digital Communications Specialist to support the execution and optimisation of multi channel donor communications across email, SMS, app notifications, and other owned messaging platforms. This role is focused on hands on delivery, ensuring communications are timely, accurate, and aligned with key customer journeys within a fast paced, test and learn environment.
Key Responsibilities
Digital Communications Execution
• Execute communications across email, SMS, app push, and related channels
• Build and deploy both promotional and transactional messaging linked to scheduling, appointments, and user experience journeys
• Translate journey requirements into CRM campaigns, triggers, and automated workflows
Activation and Optimisation
• Support campaign QA, testing, deployment, and post launch monitoring
• Partner with analytics teams to review performance and support continuous improvement
• Ensure messaging aligns with both engagement objectives and operational requirements
Cross Functional Collaboration
• Work closely with digital product teams to align communications with app features and user journeys
• Partner with CRM and technology teams to ensure accurate and timely campaign delivery
• Collaborate with marketing, operations, and compliance stakeholders to ensure messaging clarity and alignment with regulatory standards
• Support cross functional project teams during pilot phases and testing initiatives
About You
Required Experience
• 4 to 6 years of experience in digital communications, CRM, or lifecycle marketing
• Hands on experience delivering email, SMS, and app based communications
• Experience managing both promotional and transactional messaging
• Familiarity with CRM platforms such as Salesforce Marketing Cloud or similar
• Strong attention to detail and ability to work in fast paced environments
• Collaborative approach with experience working alongside product and technology teams
Desirable Experience
• Experience supporting digital products or mobile app communications
• Exposure to regulated or high consideration sectors
• Experience with campaign testing, QA processes, and performance monitoring
This is an excellent opportunity for someone who enjoys execution focused work, values precision, and thrives in an environment driven by continuous optimisation and collaboration.